Isla Cropped Sweatshirts
- Fits True to Size
- Long Sleeves
- Thumbhole Cuffs
- Made from Nylon and Spandex
- Available in Many Colors
NOTICE OF COVID-19 PROCESSING, SHIPPING AND DELIVERY DELAYS
COVID-19 has created unprecedented challenges for small business sellers across the country and around the world. We’re monitoring the situation closely and although we are operating with limited staff, our team is working tirelessly to keep up with the extreme influx of orders we have received as online shopping has experienced a rapid period of growth.
We have received many inquires as too when an order will arrive. We have incorporated new safety and security measures to protect our team and this has increased our processing time to 5-7 business days. The estimated delivery time frame is now between 7-21 business days, depending on shipping location and certain postal codes seem to be experiencing longer wait times with imposed local delivery restrictions. We sincerely apologize for any inconvenience this may cause.
Thank you in advance for your patience and understanding as we adjust how we support our customers and team members during this challenging period.
STAY SAFE. STAY INFORMED.
We are educating team members with regular communications about COVID-19 and the importance of keeping their workplace clean, washing hands frequently, and to stay home or seek proper medical attention if they do not feel well. Stay up to date and informed on ways to protect your health with your local trusted news sources and your local health department.
ORDER CONFIRMATION & PROCESSING
We want to get all of your items out as soon as possible, but we also want to ensure accuracy. In order to handle the number of orders we receive daily, we have several order accuracy and quality assurance checks before your order moves to our fulfillment team.
You will be charged upon completing checkout and all payments are subject to verification and approval before shipping and may take several days to process.
Please note, to help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or canceled.
We email the order confirmation and receipt immediately after the checkout process is complete. Please check your order receipt for accuracy. If you do not see it in your inbox, double check your spam folders as it might have landed there. We can always re-send the order receipt.
Any changes that need to be made can be emailed to our support team within 24 hours after placing your order. If we can NOT make a change to your order before it has shipped out to you, please review our Returns/Exchange policy.
PRE-SHIPMENT STATUS & TRACKING NUMBERS
During this time a shipping label is created and tracking information is updated for all customers. You will receive a Shipping Confirmation email with the tracking information. By creating shipping labels before fulfillment we ensure that each item is going to the correct customer's address.
A customer will see a status of "Pre-Shipment" or "Pending" associated with your tracking information. This status, again, may not be updated for 5-7 business days (closed weekends) while the order is being prepared for shipment with the carrier.
FULFILLMENT & SHIPPING PROCESS
Qbee partners with major shipping companies like USPS, FedEx, DHL, UPS, and many others - allowing us to ship direct to your door and proudly offer flat rate insured shipping.
Before moving to our fulfillment team our processing department verifies no changes or updates have been requested from the customer. Afterward, they proceed to scan each individual order and gather the products associated with that particular order.
Right now, as noted above, we require between 5-7 business days on average to fulfill your order. Some items may take longer especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues.
Once your order has begun processing through our shipping department we are unable to make any changes (including address changes). We will only ship to the address provided at check-out as it appears on the order confirmation receipt.
We only ship during business days during normal business hours and do not ship on Saturdays, Sundays, or holidays.
For orders with multiple items, products may be shipped separately and received on different dates due to the difference in our warehouse locations. We do this so that you can receive your items as soon as possible. In this case, you will be provided with two or more tracking numbers
Shipping time varies by state, region, or country. As noted above, the estimated delivery time frame is currently between 7-21 business days. Please check the tracking link for the most up to date information on your delivery status. Specific delivery dates are not provided nor guaranteed.
While we will do all that we can to make sure your order is delivered on time. Qbee cannot be held responsible for conditions beyond our control such as required postal processing, delivery restrictions, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates. We appreciate your understanding.
Qbee is not responsible for lost, stolen, or damaged packages. If your tracking information states that your package was delivered and you have not received it, please report it to us and file a claim with your respective shipping carrier.
Contact USPS about a Stolen Package or Find Missing Mail
While the USPS protocol for refunding damaged packages is clear, its process for stolen mail is not. If your package was shipped and delivered by USPS, but it’s missing, you’ll need to file a claim regardless.
• Have the tracking number ready
• Proof of the value of the item, if possible
If your package was stolen and there’s evidence, take photos and submit those too.
USPS Updated Tracking Information ph. 1-800-222-1811
USPS Lost / Damaged / Missing Mail ph. 1-800-275-8777
Contact USPS to Start a Claim Online
Contact FedEx to Start a Claim Online
Contact UPS to Start a Claim Online
Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honor your claim if it is not reported within 48 hours.
Wrong Address Disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.
We would love to hear your feedback, questions, or concerns. Please feel free to email us at email@example.com to let us know how we are doing. We appreciate your feedback and are always striving to improve.
RETURN & REFUND POLICY
Our return policy is effective for 30 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to firstname.lastname@example.org with your full name, order number, item description and the reason for your return.
We offer free return and exchange for USA only
Return requests for orders received and delivered after 30 days will be politely declined. We hope you understand. If 30 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Faulty Product: If the product has a manufacturing defect.
Wrong Item Sent: If we send you the wrong product, color or size.
If you receive a damage or defective item, Please submit a request to email@example.com within 48 hours of receiving the shipment.
If you do not report the damage to us within 48 hours period, we may not be able to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damaged or return requests.
Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange / Return Request Instructions
Please follow these instructions for Exchange / Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to firstname.lastname@example.org.
Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue
Our support team will respond within 1 business day and Return Instruction will be provided.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged by manufacturing will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support email email@example.com